“La La Locksmith Santa Monica” is a leader in the locksmith industry in Los Angeles. La La Locksmith engages in both residential and commercial locksmith work, offers emergency services, and also makes replacement car keys. With top of the line technology, La La Locksmith’s technicians are able to effect quick solutions to even the most difficult of problems.
La La Locksmith’s mission statement talks about three main facets of the business, and I will expand on these in this article:
Without its customers, a business is not worth much. It is with a strong and expanding client base that good business becomes great. Like in many other industries, the locksmith industry relies heavily on repeat business. In this case, La La Locksmith works towards a high retention rate. This is done simply by providing excellent service in a timely manner, and with a smile. Technicians are trained with a mindset that the customer is the company’s biggest asset. The customer deserves to be aware of what is happening, therefore they allow for full transparency. With happy customers, a successful business is bound to grow.
Happy Work Environment
It is not uncommon in the service industry for companies to struggle in maintaining the longevity of their workforce. Replacing a technician is expensive and lowers the quality, and more importantly, consistency of the service level a company offers. By ensuring that their technicians are happy, La La Locksmith is able to avoid hiring replacements and is able to focus on performing services at the level they aspire to. As of August 2019, the average La La Locksmith technician has been working for the company for 6 years. This allows customers to receive consistently high-quality service every time they call.
Round the Clock Availability
One of the worst experiences one can have is being locked out of their your home. According to a recent study, this happens to about 200 people every day in Los Angeles alone. It is vital that when one calls a locksmith to assist, this locksmith is able to service them immediately. “La La Locksmith” allows customers to call for immediate help by presenting their phone number at the top of the page and throughout the site. The website also allow customers to request a quote by answering a couple of questions and clicking send! La La Locksmith is there when customers need them most, and this is another top priority for this company – being available when they are needed!
In summary, the three most important things for La La Locksmith as a business are customer satisfaction, maintaining a happy work environment, and round the clock availability. By focusing on these three goals, La La Locksmith has been able to set itself apart from other local locksmiths, and it is my choice and my recommendation for locksmith services any day of the week!